Support · TextKeep

Email us and a real person will answer.

Tell us what you did and the exact message you saw. A support report helps: in TextKeep choose Settings, Help, Create support report. You see everything in it before you send it, and it never includes file names, paths or file contents. Never send passwords, private keys or API keys.

Found a security problem? Email security@textkeep.app and we will reply within three working days.

Common questions

TextKeep quit or my Mac restarted. Is my work lost?

No. TextKeep journals unsaved changes as you type. Open it again and it offers to restore every unsaved document, including untitled ones, with undo history. Saved versions of your files are also in File, Local History.

A file shows strange characters

The encoding guess was probably wrong. Choose File, Reopen with Encoding and pick the right one. Nothing is changed on disk until you save.
The status bar shows the current encoding and line endings. Click either to change them.

TextKeep can't open or save a file in a folder

macOS only lets TextKeep into folders you've chosen. Open the folder with File, Open, or drag it onto TextKeep, and TextKeep will remember the permission. You can review granted folders in Settings, Files.

Code completion or "go to definition" doesn't work for my language

Some languages need a language server. Settings, Languages shows each language's status, what's already built in, and how to point TextKeep at a server you've installed. Go to definition, references and rename are part of Pro.

Why is my folder opened in restricted mode?

Folders you haven't trusted yet open in restricted mode, so project settings, tasks and language servers can't run anything. If you trust the folder, click Trust in the banner.

How do I get Pro back on another Mac?

In Settings, TextKeep Pro, choose Restore Purchases while signed in with the Apple Account that bought it. One purchase covers every Mac on that account.

How do I get a refund?

Apple handles refunds for App Store purchases. Request one at reportaproblem.apple.com. If a purchase is refunded, Pro switches off. Your files are never affected.

Does TextKeep send my files anywhere?

No. It works offline and has no servers. It only connects when you ask it to, for example to a server you opened over SSH, a Git remote, or an AI provider you set up yourself. See the privacy policy.

Is there a version for Windows, Linux, iPhone or iPad?

Not at the moment. TextKeep is built for the Mac, for Macs with Apple silicon running macOS 15 or later.